Frequently Asked Questions

Frequently Asked Questions

In addition to the list below, our staff is ready to answer any questions that you may have. Just give us a call or send us an email and we will happily assist you!

GENERAL QUESTIONS ABOUT THE AIRCHARTERSUPERMARKET.COM

Between which hours are the Airchartersupermarket.com available?

No matter what time zone you are in or traveling to, someone will be available to assist with every detail of your trip. We work day and night, in all time zones, 24/7/365.

Can ACSM help during an AOG (Aircraft on Ground)?

We can also arrange supplemental lift for Commercial Airlines when they experience an Aircraft On Ground (AOG). Whenever an aircraft “goes AOG”, all of the necessary materials may not be readily available. In this case, equipment, parts and personnel must be flown to the location of the aircraft for repair in order for the plane to return to service. If you’re working at an AOG Desk for an airliner and need to transport materials or mechanics on-site for aircraft maintenance, call us immediately! We can quickly arrange a charter flight with quick access to thousands of Wyvern Certified aircraft, giving you piece of mind when dealing with a stressful situation.  to learn more about how we can help airliners during an AOG situation.

Can you help me Acquire and Manage my own Aircraft?

Absolutely! Our brokers have worked with every aircraft type in the private aviation industry for more than a decade, and our knowledge and expertise is an invaluable resource when looking to purchase your own private or corporate aircraft. ACA has assisted clients interested in purchasing their own private jet or aircraft for personal and leisure use, we’ve coordinated with corporate travel and logistics departments to help acquire the right type of jet for their business needs, and ACSM has also helped aircraft owners sell their private jets, turbo-props and helicopters.

Learn more about aircraft sale and Aquisition

Already own an aircraft? Airchartersupermarket.com utilizes the largest online marketplace in private aviation for FAR Part 135 (or foreign equivalent) charter aircraft, and our team of aviation pros can manage your aircraft and put you in front of thousands of potential clients, helping to offset operation costs and maximize your ownership.

Do you offer a Referral Program?

Know someone interested in flying private? Don’t make them wing it by searching for an air charter broker across a web of uncertainty – send them to the Archartersupermarket.com platform  you know and trust, and you can earn discounts and rewards for your future charter flights!

Do you offer Supplemental Lift for Aircraft Owners?

Yes! We’ve worked with several corporate flight departments to fill-the-gap when a replacement aircraft is needed, whether an additional jet is needed due to simultaneous trips or a trip requires a jet with a larger operational range than their current fleet allows. We can arrange flights in as little as 4 – 6 hours, giving you peace of mind in the event your plane becomes unavailable due to mechanical problems or other issues. Fractional owners can also benefit from supplemental lift by chartering a flight outside of their fractional plan, allowing them to potentially use their flight hours more efficiently on future trips. to learn more about supplemental lift for aircraft owners.

How do you ensure my Privacy?

Your privacy is of the utmost importance to us. All information regarding passenger and charter flight itineraries are confidential in order to safeguard your privacy. Details are only shared on a strict need-to-know basis.

What are Airport Slots?

Airport Slots are essentially a prior permission from the airport and Air Traffic Control to land at a specific airport during a major event when the area and parking spaces are expected to be congested. To learn more about Airport Slots,

What is the benefit of having an on-line  Air Charter platform?

From takeoff to landing you will have a dedicated Advisor to assist with every detail and all your concerns will be answered in a timely fashion.

What separates AirChartersupermarket.com from the competition?

We love what we do. We are here to make sure your private jet charter experience is second to none. When working with our team, rest assured, your dedicated advisor will do their best to find the perfect aircraft for your travel needs at a competitive rate. We are always available for your questions and concerns with live flight support specialists available 24/7/365. To learn more about our Safety and Transparency, 

Where is your office located?Our office is located in Kent United Kingdom  within an hour’s drive of some of the country’s busiest airports. If you’re planning to fly in or out of any of the UK airports, we’ll be happy to meet with you in person before your private flight takes off!

Please don’t be fooled by location. We service the entire globe! You may be thinking, “If I am departing from San Diego, why would I deal with a Miami/Fort Lauderdale Company?”

We may not be based at the airport you will depart or arrive into for your journey, but we can arrange aircraft in your local area and WILL be competitive with your local charter company. Test us! Get a Free Quote!

Check our out our CONTACT PAGE for contact details and directions to the ACSM.

Who are our clients?

We cater to a broad range of clientele throughout the world all having different travel needs. Some of our specialties include private jets for leisure and corporate travel, air cargo charter,Air freight providers, brokers, support services providers celebrity and professional sports team transportation, emergency evacuation and relocation assistance, and medical charter flights. More services are available, do not hesitate to ask.

BOOKING/PRE-FLIGHT QUESTIONS

Are there any luggage limitations or recommendations?

Each aircraft has different baggage compartment sizes and weight limitations. Your baggage will be stored in the Aft of the aircraft or the nose for your safety and convenience. When flying privately it is important to let us know what your expected baggage weight and size will be so we can accommodate you and your guests. It is always a best practice to travel with soft-sided baggage if you are looking to maximize the amount of items you will be bringing. If you have concerns about your fragile items or over-sized baggage, just give us a call and we can walk you through all the options.

Can you arrange my transportation to and from the airport?

Town cars, Stretch limousines, Mercedes Benz SUV’s and even armored vehicles can be arrange to bring you back and forth to your private jet charter flight at the airport.

Do the Airchartersupermarket.com arrange tours, hotels, or concierge services?

We do not directly offer tour arrangements, hotel reservations or concierge services to our clients. Simply put, we focus all of our attention on being the best online Platform in the industry. Nevertheless, for your convenience, we have negotiated with various organizations in order to bring you discounted prices and exceptional levels of service on additional needs you may have.

From which airports can I depart and arrive?

There are tens of thousands of airports located throughout the world. Each airport and aircraft chosen for your trip have different sets of rules and regulations. For taking off and landing a private plane, your aircraft may need a certain amount of runway length. For your international charter flights, you will need to stop at a customs airport. Some commercial airports may accommodate larger wide body jets, while other private and executive airports may have much smaller and more narrow runways. When arranging your charter flight, we will do our best to set up the arrival and departure airports to be as close as possible to your destination. One terrific benefit of using private jet charter service is that in most cases you are able to land and depart much closer to home than when flying on a commercial flight.

How do I pay for my private charter flight reservation?Please see our website for details  for up-to-date information regarding payment methods and terms. The information below is subject to change at any time, without notice.
All payments are required in full at the time of booking. In addition to the payment method used for your flight, you can use our online payment for security purpose with all Charter Reservations.

 

  • Our preferred method of payment is for our clients to pay in full for their trip via Bank Wire Transfer at least four (4) days prior to departure. If you are able .

How do I decide on which aircraft is right for me?

Your dedicated Advisor will work diligently to locate available and competitively priced aircraft options based upon your personal preferences and several other factors including flight distance, luggage requirements, and amount of passengers.If you are interested in viewing our “ Comprehensive Aircraft Guide you will be pleased to find aircraft pictures and statistics for the most popular charter aircraft in demand.

How far in advance do I need to make a charter flight reservation?

Depending on the routing of your trip and aircraft availability, a private jet can be arranged with as little as 6 hours’ notice.

How much does it cost to charter a Private Jet?It’s important to keep in mind that when you charter a private jet, you’re renting the entire aircraft. There are several factors which influence the cost of any given charter flights; variables such as route distance, weather, passenger count, runway length and scheduling/availability can affect the cost of a flight, and the market for charter aircraft is fluid and always changing.

 

As a base approximation, you can expect for a charter flight to start at around $3,500/hr for a very light jet such as a Citation II or Hawker 400XP, and cost upwards of $8,500/hr and more for larger, extended range jets capable of fitting 8-16 passengers, including the Gulfstream series. Find out more 

What documentation do I need for my flight?

A government issued photo ID is required prior to boarding. Boarding will be denied to any passenger without proper documentation when such is required by law or customs. All passengers are required to carry a passport when traveling internationally. All documents required for international travel must be presented to the flight crew for review prior to boarding.

What happens after I book my flight?

Your Charter Itinerary will be delivered by email or fax. This will provide a confirmation of your reservation along with the following information: the date(s) and estimated departure time of travel, flight segments arranged on your behalf, aircraft type, and other requests specified by you when booking your flight.

What happens if there is bad weather?

  • Mother Nature sometimes throws a curveball our way and complicates our flight route with obstacles such as winds, rough air, turbulence and storms.
  • Pre-departure, your Advisor will be on the lookout for any and all reported weather advisories that may impact your travel schedule. The aircraft operator and Pilot in Command have the ultimate decision making power regarding your takeoff and landing and they will do their best to avoid any weather but there may be delays on your trip due to unpredictable and unavoidable weather patterns.

What is De-Icing

For your convenience, we have created a page specifically to discuss the de-icing process, procedures, and cost associated with. 

What is a Jet Charter Broker company

Check out our  page to learn more about what a Private Jet Charter Broker company does.

What is the difference between a one-way flight and an empty leg?

A one-way flight is simply a flight traveling from one airport to another, without a return leg scheduled to create a round trip. When this happens, the private aircraft used for these one-way flights need to return to their operator’s base airport, these flights are scheduled to return to their home airports without any passengers on board, and can be sold at heavily reduced prices to offset the cost for the operator, which also presents our clients with opportunities for huge savings. Learn more about the differences between one-way and empty leg flights, and how private flyers can benefit from both.

IN-FLIGHT QUESTIONS

Can I smoke on my flight?

There are some individuals who fly private for one reason only, so they can smoke their cigarettes or favorite cigars/pipes while in flight. If your preference is smoking, no problem, we will find you a private airplane that allows smoking on board. You must let us know about this requirement before as special accommodations will need to be made.To read more about smoking on a private jet charter, 

Do the aircraft have bathrooms?

  • Private charter aircraft size can range from 2-seater piston aircraft to 16 passenger heavy jets to 220+ passenger airliners. Generally speaking, the smaller the aircraft, the fewer amenities can fit on the plane. Depending on the size aircraft you select, will also influence whether or not there is a restroom on board. In the aviation industry there are a few names for the bathroom. You may hear the terms “Potty, Lav, or lavatory”.
  • If your aircraft does have a Lavatory, this restroom may be beautifully designed with a fully enclosed space consisting of a toilet, sink and enough room to change your clothing. Sometimes with smaller aircraft, there can be a semi-enclosed lavatory which would be shielded from the cabin with a retractable curtain. For the smallest aircraft, there may be a potty seat that lifts up for emergency use only or no restroom capability at all.

Flying with your family pets; horses, dogs, cats and birds, oh my!

  • From teacup to large breeds, don’t leave home without your lovable furry friend(s)! We can help you with your pet air travel on a private pet jet charter! Not all aircraft accept pets inside, so please let us know up front about your pet and we will find a pet friendly private air carrier to help transport your pet for your next vacation or move. We do understand how important your pet(s) are, they are family. It is important that when arranging a private charter flight for your pets, the arrangements are put together correctly.
  • There may be requirements for sedation and caging depending on breed type and size, along with distance and length of your trip. Please contact us with all of your private jet pet travel questions.
  • To learn more about transporting your pets via private air charter,

What is a qualified flight crew?

For each private jet charter flight that we arrange we have hand selected aircraft operators that have crewed pilots who have met or exceeded FAA Part 135 requirements to fly charter safely. Our team goes above and beyond and will also check to see that these pilots have sufficient time and experience flying that particular type of aircraft that you will be a passenger on.

What terminal and gates are used at the airports?

As a private traveler, you will be using Fixed-based operators (FBO) as your passenger gate/terminal. They are similar to the waiting area at the gate or terminal in a commercial airport, but they are much more private and generally more luxurious. Some FBO’s have leather couches and chairs, some may serve gourmet coffees and snacks, many sell aviation fuel and have repair stations attached to them and some can be home to private jets and helicopters as this is where they generally park in their hangars.

Who operates the aircraft?

  • When the Air Charter Advisors arrange your flight one great benefit is that we will search diligently to locate aircraft with minimal repositioning fees and are priced competitively no matter where your trip originates. We will present you with different options for your air charter need. Once you have selected a private aircraft out of the options provided, we would secure the aircraft and you will be informed of the aircraft operator and tail number on the itinerary of your trip before your flight.
  • Air Charter Advisors, Inc. Serves as an agent in obtaining air charter services for our customers. Air Charter Advisors, Inc. is not a direct or indirect “Air Carrier”. Air Charter Advisors, Inc. does not own or operate any aircraft on which our customers fly. All flights arranged by Air Charter Advisors, Inc. are operated by FAR Part 135 or 121 air carriers or foreign equivalent (“Operators”), who shall maintain full operational control of charter flights at all times. Operators providing services must meet FAA or JAR safety requirements as well as additional safety standards established by Air Charter Advisors, Inc.

Wi-Fi High Speed Internet, Flight Phones and Entertainment on private jetsBy request, we can arrange your next private jet charter to include any of the following, additional charges may apply, please see the “Charter Broker Agreement : Standard Terms & Condition’s”:

 

  • Wi-Fi Internet
  • Televisions with and without DVD players
  • Satellite Flight Phones
  • Fax Machine
  • Music
  • Entertainment systems
  • IPod/IPhone connectivity
  • Coffee/Espresso Machines /Microwave
  • Medical Kits

Will there be a flight attendant on board?

While some aircraft require a cabin attendant on board, others may not. If your flight does not require an attendant, but you prefer to have one, cabin attendants may be available upon request.

Have Another Question?

Do you have a question we didn’t cover here? Whether you’re a new client looking to book your first private flight or someone we have worked with on a regular basis, we want you to feel as comfortable as possible about our service and private aviation. Our goal is to provide you with the highest level of service possible, including providing answers to all of the questions you may have during the booking process. Our team is available for you 24/7 – Don’t hesitate to reach out to us and ask!